At Canopy Mortgage, we take seriously the confidence that our customers entrust to us. Protecting our customers’ privacy is a key priority. As a result, we have adopted the following privacy principles: 

Personal identification information 

We recognize and respect the privacy expectations of our customers as well as the need to collect and use customer information in an appropriate and responsible manner. We may collect, retain and use information about individual customers (as allowed by law) only when we believe it to be useful to our business operations or to provide products, services and other opportunities to our customers. We may collect personal identification information in a variety of ways including, but not limited to, fill out a contact form, begin and/or complete a loan application TCPA Disclosure form. 

How we use the collected information

We seek to ensure that a customer’s financial information is accurate, current and complete. We have procedures in place to respond to requests to correct inaccurate information in a timely manner. 

How we protect collected information

Our employees have access to personally identifiable customer information only if they have a business reason for knowing such information. The importance of confidentiality and customer privacy is emphasized to our employees and appropriate disciplinary measures are enforced to ensure employee privacy responsibility. 

We maintain security standards and procedures regarding unauthorized access to customer information. 

We DO NOT share personally identifiable customer information with unaffiliated third parties except as necessary to operate our business, comply with applicable laws and regulations or make available products, services and other opportunities to our customers.

If we share personally identifiable customer information with an unaffiliated third party as part of our business operations, we require the third party to maintain the confidentiality of the customer information. 

Non-personal identification information

We may collect non-personal identification information from users when they interact with our website or affiliated landing pages. This information can include the browser name, type of device, and technical details about how users connect to our site, such as the browser and Internet Service Provider (ISP) used, along with other similar information.

Web browser cookies

Our website uses cookies to improve user experience. Cookies are small files stored on your device that help with record-keeping and tracking information. You can adjust your browser settings to refuse cookies or to notify you when cookies are being sent. Please note that disabling cookies may affect the functionality of some parts of the website.

How we use the collected information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, as outlined in §5.1.4 of CTIA Messaging Principles and Best Practices. Text messaging originator opt-in data and consent information will not be shared with any third parties. Message frequency varies per user. Message and data rates may apply. Text HELP for assistance or STOP to unsubscribe. Carriers are not responsible for delayed or undelivered messages.

We may collect and use users' personal information for the following purposes:

• To improve customer service: The information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience: We may use aggregated information to understand how our users as a group utilize the services and resources on our site.
• To improve our site: We use the information to send messages to individuals who have consented to receive such communications.
• To complete requested services: The information is used to fulfill the service requested by the user.

How users consent to messaging

• Users can fill out a form on our website (or affiliated landing pages) to consent to receive notification messages from our company. There is an option to check a box to receive product updates and/or marketing messages. The messaging disclosure is displayed on this form.
• By submitting your phone number, you authorize us to send you text messages and notifications. Message frequency may vary. Message and data rates may apply. Reply STOP to any message from us to unsubscribe.

Compliance with children’s online privacy protection act

Protecting the privacy of young children is particularly important to us. Therefore, we do not knowingly collect or maintain information from individuals under the age of 13, and our website is not designed to attract anyone under 13.

Changes to our privacy policy

We reserve the right to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to check this page frequently for any changes to stay informed about how we protect the personal information we collect. By using our site, you acknowledge and agree that it is your responsibility to review this privacy policy periodically and stay aware of any modifications.

As previously stated, we will never share mobile information with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

ADA Accessibility Statement 

We are committed to providing a website that is accessible to all customers and compliant with accessibility guidelines. We continually make improvements to meet these standards, and our website has been designed with accessibility in mind. If you need assistance or have specific questions or feedback about the accessibility of this site, please contact us.

Questions

We appreciate your business and look forward to continuing to provide you with the finest financial products and services available. If you have questions about these privacy principles or your account, please call 877-905-0005. Information for CA Residents.