"As a first time home buyer I was not sure what to expect. Jan was extremely helpful in walking me through the process from pre-approval to closing. She was very quick to respond to any questions or concerns I have. Thank you so much!"

—Aaron Gorman

"Summary of their experience I had a great experience working on our recent refinance. First of all, they offered a great rate and closing costs. Jan work with us on our file and was a real pleasure to work with. She made sure we got all the ducks lined up on time, answered all my questions quickly (many times after normal working hours), and worked with me to iron-out a few details. Closing was on-time and went smoothly with no surprises. I highly recommend using her!!."

—T.D.

"My experience with Jan Roberts. No one could do a better job on my mortgage loan than she. Her ability to put together a great loan package and answer my email questions within a short amount of time with such confidence that I did not worry about the details was priceless. I will ask for her help and expertise again"

—Kathy Hopkins

"I just wanted to thank you so very much in all that you did for my brother, Marcus M and wife, Sally. They said that you did a terrific job and that when they were ready to buy their land and build that you would be the one they would be calling. Thanks again"

—Holly Presley

"First time buying home made happy experience by Jan Roberts Hi All, For a first time home buyer (me) going in without a realtor, Jan did make sure that there were no surprises and had guided us right thru the process until we closed the home on time. She did diligently followed up on couple of issues that were pending from the Seller/Builder regarding discounts and other items which could have set us back by as much as 8-10k during the last week before close. I truly appreciate all that Jan did for us and would rate her a 5***** for her service to me. Would definitely recommend her to others as well. Thanks, Prathap & Family."

—R Pathap

"Great Loan Officer, Highly Recommended!!! Jan was recommended to me by a coworker and it truly was a great recommendation. Jan was extremely patient with me and explained everything clearly. She told me exactly what I needed to do, what everything would cost and kept me up to date on current rates. Her knowledge and years of experience was greatly shown throughout the whole process. I highly recommend Joan as a loan officer! If I ever buy a home again, she will be one of the first people I call."

—Kathy Kim

"Wonderful Experience Buying a home can be very stressful specially the financing part of it, I was fortunate to work with Jan Roberts she took all the stress out of the financial part! Jan was very honest and upfront with me she beat the competitors rates by at least a .5 of point! All the numbers we discussed were all on point. If you are looking for a honest hard working loan officer, Jan Roberts is definitely the one for you!"

—Paul Wisdom

"Easy Peasy! I was working with another lender who messed one thing up after another. I searched online and found Jan Roberts!. One month from start to finish and that included getting a new appraisal and survey! Easiest real estate transaction I've ever had. Any issue that came up, she was on it. I'd use her again in a heartbeat. ”"

—Pamela Lemoine

"Jan L Roberts helped us close in 19 days Our sellers wanted to close quickly and so we had only 19 days to close. Right from day one Jan was very responsive and quick in getting everything set up. She worked late in the evenings with us and since we were first time home buyers she kept us informed during the loan process. We are thankful to her for getting this through on time and highly recommend her."

—Dominique Sieglaff

"Communicative, Proactive, Great-Rate Jan was the complete package. Not only did she make the entire process a breeze but also got me the best rate by far that I was able to find for a condo in the Austin city limits and believe me when I say I shopped far and wide. She was always easily reachable via phone or email and I couldn't have been happier with the service I received."

—Ashley Stevens

"Smooth and easy loan process! Working with Jan on our mortgage loan was such a pleasure! We used her to refinance our first home a couple of years ago and had such a smooth transaction (completely different from when we originally bought the home and used a big bank's mortgage services), I've recommended her to friends and family. When we found a new home to buy, there was no doubt I would be using Jan for this loan. From start to finish, she made the process so easy and seamless. I prefer to work via email and Jan was very accommodating - fast response times, always clear in what she needs, and provided status in a timely manner. THANK YOU JAN! For any mortgage needs, we'll continue to work with Jan and refer her to our friends and family!"

—Judy Lewis

"Great Communication! Jan was wonderful explaining the refinancing process to me, and made it so simple! I highly recommend giving her a shout! The interest rate was WAY lower than I expected, and all in all, everything was completed in a very short amount of time."

—Henry Dominguez

"Great Lender She was very proactive and easy to work with. Answered all my questions and always available. Made the process go as smoothly as possible and got me the rates we had originally discussed."

—Robert Munoz

"Jan is the full package: she gets you the lowest rate *and* tirelessly advocates for her customers I worked with Jan twice, both for refinancing, and she has been outstanding both times. The first time, my appraisal wasn't quite high enough, so I didn't have the cash I needed to close. Even though I was probably at high risk of this happening, having only owned the house for a year or so, Jan was incredibly responsive to texts, emails, phone calls, and at all hours. She was both kind *and* got me the lowest rate by far of any of the lenders out there (I called six or seven). She was so good that I remembered her five years later when rates dropped again during the pandemic. This time, Jan quoted me a strikingly low rate. When Freddie and Fannie surprised the market with a half-a-percent surcharge out of no where, she called me up and suggested I lock immediately, which I did. The rates dropped, and even though she'd locked me, she floated me to the lower rate for free. Then, as if that weren't already incredibly generous, she found me a different underwriter who'd go even lower, and I ended up better off than I'd been with her initial quote. Also, my closing costs were pocket change. I'll make them up in a month and a half of my reduced payments. I've dealt with other lenders. Sometimes lenders are kind. Sometimes they are ethical. Sometimes they act in your best interest. Jan does all three. ”"

—Juno Woods

"Highly responsive, great interest rates, and seamless process Jan helped us obtaining financing to buy our first home in September 2020. Since I spoke to Jan for the first time, I knew I wanted to work with her. She was a great communicator, extremely responsive, and helped us to close on time. We also obtained a lower interest rate than expected and we felt that she acted on our benefit through the entire process. I really liked working with Jan and would work with her in the future."

—Hunter Stoehr

"Always satisfied I have used Jan’s services on several houses and have always been 100 percent satisfied. She always answers my emails so quickly, which is really needed when putting in an offer. I have passed on her name to my family members, where they have used her, as well. It so nice to do business with someone who gives you their all in helping with your loan! Thank you Jan!"

—Michael Carwille

"She is on top of her game! Jan was very helpful, communicated with me quickly, and just had everything organized and ready to go on time. She definitely helped alleviate some of the stress involved with buying a home. ”"

—Rene Perry

"Smooth and easy loan process! I've used a couple of times now (new purchase and refinances) and we've always had such a great experience! She's very knowledgeable, easy to work with, and makes the process so smooth. I've recommended her to friends and family and they've also had great experiences with her. Jan has fast response times, is always clear in what she needs, and provided status updates in a timely manner. As someone that used to work in the mortgage industry, I have some insight into what goes on in the process and know how hard she works. She'll is and will continue to be my "go-to" person for any mortgage needs! Try her, you won't regret it!"

—Annie Van Zyl

"Always satisfied I have used Jan’s services on several houses and have always been 100 percent satisfied. She always answers my emails so quickly, which is really needed when putting in an offer. I have passed on her name to my family members, where they have used her, as well. It so nice to do business with someone who gives you their all in helping with your loan! Thank you Jan!"

—Sally Reigle

"Excellent Experience! Jan Roberts walked me through the loan process with patience, superior knowledge, prompt return calls, and successful closing of my new home! I am very satisfied with my loan experience and very grateful for Ms. Roberts!"

—Becca Sue McMillian

"Jan L Roberts helped us close in 19 days Our sellers wanted to close quickly and so we had only 19 days to close. Right from day one Jan was very responsive and quick in getting everything set up. She worked late in the evenings with us and since we were first time home buyers, She kept us informed during the loan process. We are thankful to her for getting this through on time and highly recommend her"

—Kelly Elliot

"Great problem solver and closer! Jan helped me refinance my property in a unique situation. Multiple lenders told me no and Jan was able to find me a yes. She was very responsive, punctual, and was the key to getting us across the finish line. I look forward to the next one."

—Keaton Munsterman